Browsing: Social Media

Be it a customer, a third-party reviewer, or the general public, when someone mentions your brand on social media, you need to know about it. Is the conversation around your brand positive? Is a negative review going viral? Maybe your brand is a part of a new TikTok trend.

You’re staring at a blank caption box, a Friday deadline, and two AI subscriptions on your credit card. Most social media teams open one or the other on reflex, but the two aren’t interchangeable. Each has its own strengths and blind spots, and each fits a different part of a real social media workflow.

Scroll through any marketing feed and the message is the same: start using every AI tool now, or someone who did will take your job. That’s a lot of pressure for something most social media managers have already worked out on their own.

ChatGPT has become a fixture in most social media workflows. Metricool’s 2026 AI Report, which surveyed more than 700 social media professionals, found that almost everyone now uses AI at work: 95% in total, and three in four every single day, with ChatGPT the tool they open first. For social media managers, creators, and small…